Refund Policy

Unused periods

If you cancel within 7 days of a first paid invoice and have used less than 1 GB, contact support and we will refund that invoice. Later renewals are not refunded once the period has started, but you can cancel future renewal at any time.

Failed service

If a paid product was unavailable for the country you bought and we cannot provide a replacement, we will credit the unused portion.

Abuse

Charges tied to a violation of the acceptable use policy are not refunded.

How to ask

Open a support ticket with the invoice number. Refunds, when approved, go back through the original payment provider.